Did JCP&L Spend More Time Saving Face Than Serving Customers?
Recently-released state Board of Public Utilities report charges FirstEnergy affiliate with being more concerned with image during Irene.
JCP&L, since Hurricane Irene in August 2011, has said it has committed a lot of money and resources toward improving not only how the utility communicates with its customers, but also how it runs its business. The state Board of Public Utilities, however, handed down a verdict in a recent report that states the FirstEnergy affiliate first spent more energy trying to save face, according to a NJBIZ.com article. The article notes the BPU report cites JCP&L's initial two Irene press releases from Aug. 28 and Aug. 25, 2011, the latter three days before the storm actually hit New Jersey. JCP&L "gave no indication that restoration could take several days or longer. Advice to customers appeared to have secondary importance," according to the BPU …
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